Security Overview
HuskyVoice.AI is built on a security-first architecture designed to protect sensitive voice data, call recordings, and customer information. Our security posture combines industry best practices with India-specific compliance requirements, ensuring your data remains secure, private, and compliant with local regulations.
We implement defense-in-depth across infrastructure, data processing, access controls, and incident response to mitigate risks at every layer.
Data Residency
All customer data is stored in India by default, with primary residency in AWS Mumbai (ap-south-1):
• Call recordings and transcripts
• Workflow metadata and logs
• Customer account data
• Analytics and reporting data
Enterprise customers may request regional provisioning in other Indian regions where available. Cross-border data transfers comply with DPDP Act requirements and local regulations.
Data Encryption
We employ military-grade encryption standards across all data states:
In Transit
TLS 1.2+ encryption for all API calls, dashboard access, and data transmission. Perfect forward secrecy enabled.
At Rest
AES-256 encryption for all stored data. Secure key management via AWS KMS with separate encryption keys per customer.
Service-to-Service
Mutual TLS (mTLS) authentication for all internal service communication.
Access Controls
We implement strict access controls and identity management:
• Role-Based Access Control (RBAC) with granular permissions
• Multi-Factor Authentication (MFA) required for all admin accounts
• Comprehensive audit logging of all user and system actions
• Zero-trust architecture with continuous verification
• Automatic session timeouts and password policies
All access is logged and monitored in real-time for anomalies.
Infrastructure Security
Our platform leverages enterprise-grade AWS infrastructure with multiple security layers:
• AWS security best practices and shared responsibility model
• DDoS mitigation via AWS Shield and CloudFront
• Web Application Firewall (WAF) protecting all endpoints
• Virtual Private Cloud (VPC) isolation for customer data
• Regular security patching and vulnerability management
Infrastructure is regularly audited and tested for vulnerabilities.
Compliance & Certifications
HuskyVoice.AI complies with and works toward certifications for key regulatory frameworks:
DPDP Act Compliance
Aligned with India's Digital Personal Data Protection Act including data minimization, purpose limitation, transparency, and user rights.
Telecom Regulations
Compliant with TRAI regulations, NTC guidelines, and responsible telecom practices for AI-powered communication.
Data Processing
Comprehensive Data Processing Agreements (DPA) available for enterprise customers.
Responsible AI
We implement responsible AI practices to ensure ethical use and prevent misuse:
• Prohibited use policies preventing fraud, impersonation, and harassment
• Voice cloning protections and consent requirements
• Automated detection of potential misuse patterns
• Customer responsibility for lawful script and prompt design
• Regular audits of AI outputs for bias and fairness
We maintain the right to suspend accounts that violate responsible AI policies.
Incident Response
We maintain a comprehensive incident response program:
• 24/7 security monitoring and alerting
• Incident detection and rapid response protocols
• Customer notification within prescribed timeframes
• Post-incident analysis and continuous improvement
• Insurance coverage for data breach scenarios
All incidents are logged and investigated thoroughly.
Vendor Management
We carefully vet and manage all third-party vendors and sub-processors. All vendors are contractually required to maintain the same level of security and compliance as HuskyVoice.AI, including data protection obligations and regular security audits. A complete list of sub-processors is available in our Data Processing Agreement.
Security Updates
We regularly review and update our security practices to address emerging threats and evolving best practices. Security updates are deployed without disrupting service availability. Customers are notified of material changes through our dashboard and email communications.
Questions About Security?
Contact our security team for detailed information, security audits, compliance documentation, or penetration testing requests.
security@huskyvoice.ai